AU Library FAQs Knowledge Base

You have questions? We have answers.

AU Library FAQs, aka LibAnswers, is a searchable knowledge base providing quick answers to a variety of frequently asked questions about AU Library, Circulation & Reserves, the Instructional Resource Center, Interlibrary Loan, and Reference & Instruction.

How does it work? Type your question in the search box, it will auto-fill if a matching answer is available. If an answer does not display, use the Browse Our Answers tabs to review popular, recent, or select featured FAQs.

Browse Group FAQs: Does your question pertain to one of our groups? Select that group, for example Circulation & Reserves, from the Groups drop down menu located next to the search box.

Search all FAQs: Do you want to see what topics, keywords, and groups are available? Select All from the main page menu and search all the available FAQs. Use the limiters provided and narrow your search to specific topics or groups.

Submit a Q: If your question is not answered, contact information for each group including phone numbers, email, and IRC chat is available.  You may also use the submit a question form and submit your query for review and inclusion in the knowledge base.

* Originally published 6/10/16

AU Library FAQs

You have questions? We have answers.

AU Library FAQs is a searchable knowledge base providing quick answers to a variety of frequently asked questions about AU Library (general), Circulation & Reserves (including OhioLINK), the Instructional Resource Center, Interlibrary Loan, and Reference & Instruction.

Getting Started: Type your question in the search box, it will auto-fill if a matching answer is available. If an answer does not display, use the Browse Our Answers tabs to review popular, recent, or select featured FAQs.

Browse Group FAQs: Does your question pertain to one of our groups? Select that group, for example Circulation & Reserves, from the Groups drop down menu located next to the search box.

Search all FAQs: Do you want to see what topics, keywords, and groups are available? Select All from the main page menu and search all the available FAQs. Use the limiters provided and narrow your search to specific topics or groups.

Submit a Q: If your question is not answered, contact information for each group including phone numbers, email, and IRC chat is available.  You may also use the submit a question form and submit your query for review and inclusion in the knowledge base.

AU Library FAQs

Have you used AU Library FAQs or the Instructional Resource Center FAQs pages - aka LibAnswers? If you are new to our FAQs page, here's a few "FAQs" to get you started.

Have you used AU Library's FAQs site?  
AU Library FAQs is a searchable knowledge base that includes quick answers to a variety of frequently asked questions about AU Library, Circulation & Reserves (yes! it includes OhioLINK), Library Reference and Instruction, and the Instructional Resource Center.

How does AU Library FAQs work?
Type your question into the search box, already answered questions will auto-populate the drop down menu.  Select the question from the list and you will be directed to answer page. In addition to answers, pages may contain images, instructions, and links to additional information pertaining to your topic.

What if my question is not answered on the AU Library FAQs page?

If your question is not posted, each page has a submission form. Click on the link and submit your question to AU Library. We will respond to your question via the email address you provide.   

Where do I find AU Library FAQs?

Select Research Guides from the AU Library home page and then choose LibAnswers & Chat. You will be directed to the AU Library FAQs page.

Where do I find IRC FAQs?

A link to IRC specific FAQs is available on the Instructional Resource Center web site. Select IRC FAQs from the menu, it's located directly below IRC Chat.

Adapted from post originally published 9/28/15

AU Library FAQs

Introducing AU Library FAQs! This is the first in a series of blog posts with information about AU Library's searchable FAQs knowledge base. If you have already used our FAQs page, let us know what you think.  If you are new to our FAQs page, here's a few "FAQs" to get you started.

Have you used AU Library's FAQs site?  
AU Library FAQs is a searchable help site that includes quick and easy answers to a variety of frequently asked questions about AU Library, Circulation & Reserves (including OhioLINK), Library Reference and Instruction, and the Instructional Resource Center.

How does AU Library FAQs work?
Type your question into the search box, already answered questions will auto-populate the drop down menu.  Select the question from the list and you will be directed to answer page; many times the page will include links for more information.

What if my question is not answered on the AU Library FAQs page?

If your question is not posted, each page has a submission form. Click on the link and submit your question to AU Library. We will respond to your question via the email address you provide.   

Where do I find AU Library FAQs?

Select Research Guides from the AU Library home page and then choose LibAnswers & Chat. You will be directed to the AU Library FAQs page.