AU Library FAQs

You have questions? We have answers.

AU Library FAQs is a searchable knowledge base providing quick answers to a variety of frequently asked questions about AU Library (general), Circulation & Reserves (including OhioLINK), the Instructional Resource Center, Interlibrary Loan, and Reference & Instruction.

Getting Started: Type your question in the search box, it will auto-fill if a matching answer is available. If an answer does not display, use the Browse Our Answers tabs to review popular, recent, or select featured FAQs.

Browse Group FAQs: Does your question pertain to one of our groups? Select that group, for example Circulation & Reserves, from the Groups drop down menu located next to the search box.

Search all FAQs: Do you want to see what topics, keywords, and groups are available? Select All from the main page menu and search all the available FAQs. Use the limiters provided and narrow your search to specific topics or groups.

Submit a Q: If your question is not answered, contact information for each group including phone numbers, email, and IRC chat is available.  You may also use the submit a question form and submit your query for review and inclusion in the knowledge base.

AU Library Text: Instant Answers

AU Library's Instant Answer service is a quick, convenient way to receive AU library hours and phone information from AU Library and the Instructional Resource Center. Instant Answers provides opportunity for you to text* us and have answers sent to your phone, tablet, or other mobile device.

Choose one these key* words:

• library hours - receive AU library hours
• library phone - receive AU library main and reference phone numbers
• IRC hours - receive IRC hours
• IRC phone - receive the IRC phone number

But, wait. There's more! Text welcome to receive an automatic welcome message and save the number to use at a later date.  During summer scheduled IRC chat hours, texts may be answered live. Submitted text questions must adhere to IRC chat policy,


*Key words are not case sensitive. Standard messaging rates may apply for each text.

AU Library FAQs

Have you used AU Library FAQs or the Instructional Resource Center FAQs pages - aka LibAnswers? If you are new to our FAQs page, here's a few "FAQs" to get you started.

Have you used AU Library's FAQs site?  
AU Library FAQs is a searchable knowledge base that includes quick answers to a variety of frequently asked questions about AU Library, Circulation & Reserves (yes! it includes OhioLINK), Library Reference and Instruction, and the Instructional Resource Center.

How does AU Library FAQs work?
Type your question into the search box, already answered questions will auto-populate the drop down menu.  Select the question from the list and you will be directed to answer page. In addition to answers, pages may contain images, instructions, and links to additional information pertaining to your topic.

What if my question is not answered on the AU Library FAQs page?

If your question is not posted, each page has a submission form. Click on the link and submit your question to AU Library. We will respond to your question via the email address you provide.   

Where do I find AU Library FAQs?

Select Research Guides from the AU Library home page and then choose LibAnswers & Chat. You will be directed to the AU Library FAQs page.

Where do I find IRC FAQs?

A link to IRC specific FAQs is available on the Instructional Resource Center web site. Select IRC FAQs from the menu, it's located directly below IRC Chat.

Adapted from post originally published 9/28/15

Instant Answers: Extended Hours Edition

Have you used AU Library Instant Answers? It's a quick, convenient way to get hours and phone information from AU Library and the Instructional Resource Center. Instant Answers provides opportunity for you to text* us and have automatic answers sent directly to your phone, tablet, or other mobile device.

Text these key words:

library hours - AU library hours schedule
library phone - AU library main & reference phone
IRC hours - IRC hours schedule
IRC phone - IRC phone number

NEW! 
For finals week hours, text extended hours.



*Key words are not case sensitive. Standard messaging rates apply for each text.

AU Library FAQs

Introducing AU Library FAQs! This is the first in a series of blog posts with information about AU Library's searchable FAQs knowledge base. If you have already used our FAQs page, let us know what you think.  If you are new to our FAQs page, here's a few "FAQs" to get you started.

Have you used AU Library's FAQs site?  
AU Library FAQs is a searchable help site that includes quick and easy answers to a variety of frequently asked questions about AU Library, Circulation & Reserves (including OhioLINK), Library Reference and Instruction, and the Instructional Resource Center.

How does AU Library FAQs work?
Type your question into the search box, already answered questions will auto-populate the drop down menu.  Select the question from the list and you will be directed to answer page; many times the page will include links for more information.

What if my question is not answered on the AU Library FAQs page?

If your question is not posted, each page has a submission form. Click on the link and submit your question to AU Library. We will respond to your question via the email address you provide.   

Where do I find AU Library FAQs?

Select Research Guides from the AU Library home page and then choose LibAnswers & Chat. You will be directed to the AU Library FAQs page.

AU Library: Instant Answers

Have you used our Instant Answers service?  It's a quick and convenient way to get AU library hours and phone information from AU Library and the Instructional Resource Center. Instant Answers provides opportunity for you to text* us and have automatic answers sent directly to your phone, tablet, or other mobile device.

Choose from the following sets of key words:

• library hours - receive AU library hours schedule
• library phone - receive AU library main and reference phone numbers
• IRC hours - receive IRC summer hours schedule
• IRC phone - receive the IRC phone number

pssst ... you may want to try texting welcome to receive a quick welcome message and provide opportunity for you to save the text number to use at a later date.

*Key words are not case sensitive. Standard messaging rates may apply for each text.

AU Library: Instant Answers

Welcome to summer classes at Ashland University. Here's a quick way to get summer hours and phone information from AU Library and the Instructional Resource Center. Instant Answers provides opportunity for you to text* us and have automatic answers sent directly to your phone, tablet, or other mobile device.

Choose from the following sets of key words:

• library hours - receive AU library hours schedule
• library phone - receive AU library main and reference phone numbers
• IRC hours - receive IRC summer hours schedule
• IRC phone - receive the IRC phone number

Stay tuned. We will be adding more options during the summer months.

*Key words are not case sensitive. Standard messaging rates may apply for each text.

New from AU Library: Instant Answers

It's finals week ... and we know you're crazy busy.

Here's a quick new way to get extended hours and phone information from AU Library and the Instructional Resource Center. Instant Answers provides opportunity for you to text* specific key words and have automatic answers sent directly to your phone, tablet, or other mobile device.

Choose from the following sets of key words:

• extended hours - receive the library extended hours schedule
• library phone - receive the library main and reference phone numbers
• IRC hours - receive IRC finals week & summer hours schedule
• IRC phone - receive the IRC phone number

Stay tuned. We will be adding more options during the summer months.

*Key words are not case sensitive. Standard messaging rates may apply for each text.
** Post originally published on the IRC News & Information Blog.