LibQUAL Service Summary: Infographic

About Service Quality
This section includes data summaries of data gathered about service quality, general library satisfaction, information literacy, and local questions posed for and about AU Library. Additional information is available on the AU Library LibQUAL guide.

 

LibQUAL Survey Comments: Infographic

About Survey Comments
Data presented includes the three areas of library service and word clouds for comments submitted in each category. Word cloud font size corresponds with the number of times a comment was noted. Additional information is available on the AU Library LibQUAL guide.
 

LibQUAL Survey Basics: Infographic

LibQUAL Survey Basics
Data presented includes number of valid survey's submitted, how often the AU community is using the library in-person and online, and the percentage of comments focusing on the three service areas targeted by the LibQUAL survey. Additional information is available on the AU Library LibQUAL guide

LibQUAL Survey Results

AU Library LibQUAL+® Survey LibGuide

AU Library LibQUAL+ Survey Results 
Our LibQUAL+ survey page now features infographics, a comments Q & A, and in-progress updates on projects related to survey responses. Included are:

• Survey Basics: Data presented includes number of valid survey's submitted, how often the AU community is using the library in-person and online, and the percentage of comments focusing on the three service areas targeted by the LibQUAL survey.
• Survey Comments: Data presented includes the three areas of library service and word clouds for comments submitted in each category. Word cloud font size corresponds with the number of times a comment was noted.
• Service Summary: This section includes data summaries of data gathered about service quality, general library satisfaction, information literacy, and local questions posed for and about AU Library.
• Comment Q & A: This section includes answers to some of the frequently asked questions posted to the LibQUAL comments area.
• Library Plans: This section includes a glimpse of library projects and plans in place as a result of LibQUAL comments and survey responses. LibQUAL service areas are noted with each information section. 

AU Library LibQUAL Survey dates were October 21 through November 15, 2019.

LibQUAL Survey Winners

Congratulations to the following individuals. They are winners from the Library LibQual Survey.

Please pick-up your prize at the AU Library, no later than December 20, 2019. Make sure to have your AU ID or Driver’s License, when you come to collect your prize. 

Kelly Crowl - AU Bookstore Gift Card

Cecylia Njau - Echo Dot

Linrong Li - Kindle Fire

Sarah Shultz - Chipotle Gift Card

Alexia Miller - Vine's Gift Card

Maria Kern - Subway Gift Card

AU Merchandise:

Ruqaya Thompson

Ross Wenzinger

Yvonne Glass

Kailee Shaver

Brandi Matern

Jedidiah McFadden

Madison Aberegg

Cecelia Maxwell

Jacqueline White

Tieler Crouse

Lexus Lang

Maude Cook

Dalton Skerlec

Wilmar Hoyos

Kylie Turner

Ashley Thompson

Katherine Failor

Emily Kuklinski

Savannah Lewis

Rachel Swartz

Mariah McVicker

Lacrisha Sauder

Sarah Burr

Kyle Feuerstine

Chad Draper

AU Library Survey: Thank You

Thank you! Thank you very much!
AU Library would like to thank everyone who took time to complete the 2019 AU Library LibQUAL Survey.   At the survey's conclusion, 561 students, faculty, and staff participated in the survey; 216 comments were submitted and 75 students joined us for our kick-off event.

Survey Results
We are looking forward to reviewing survey responses and will present results on our LibQUAL guide in the near future. Over the next few weeks, survey results will be compiled by LibQUAL.org and shared with AU Library. Once that happens, we will be able to share our findings with the AU Community.

Survey Comments
We will review and categorize comment data into the three categories:  affect of service, information control, and library as a place.  When complete, word clouds will be developed and shared for data visualization purposes.

Prize Drawing
Once survey email addresses are provided to us by LibQUAL.org, we will select the winners of our prize drawings. Winners will be contacted via AU email and information will be posted here, on the IRC News & Information Blog, and in a portal announcement.

LibQUAL Survey: Time's running out

There's still time!
Time is running short for responding to the AU Library LibQUAL+® survey. The survey will close on Friday, November 15. If you have not already done so, please take a few minutes to complete our library quality improvement survey.

Your participation is important to us.
Take the survey here: http://bit.ly/AU-LIBQUAL19

Remember, enter your Ashland University email at the end of the survey if you want to enter the drawing for a chance to win one of our prizes.

• $50 Campus Store Gift Certificate (1) 
• Amazon Fire 7 Tablet, $50 value (1) 
• 3rd Generation Amazon Echo Dot, $50 value (1) 
• Gift card from Vines, Subway, and Chipotle, $10 value (3 total) 
• Select AU merchandise, $5 value (25)

LibQual Survey: It's not too late

Take the Survey!
Last week you received an email message asking you to participate in Ashland University Library’s quality improvement survey. If you have already completed the survey, thank you very much! If you have not completed it yet, there is still time. Only you can tell us how well we are serving your library needs.

Take the survey here: http://bit.ly/AU-LIBQUAL19

Please complete the survey no later than Friday, November 15th. Remember, enter your Ashland University email at the end of the survey if you want to enter the drawing for one of our prizes.

• $50 Campus Store Gift Certificate (1) 
• Amazon Fire 7 Tablet, $50 value (1) 
• 3rd Generation Amazon Echo Dot, $50 value (1) 
• Gift card from Vines, Subway, and Chipotle, $10 value (3 total) 
• Select AU merchandise, $5 value (25)

AU Library Survey Video: Take the Survey!

Take the Survey!  This video provides an overview of the 2019 AU Library LibQUAL Survey. Visit the Library web site to take the survey; learn more about the survey process on our LibGuide.

Join Us Today!

Your Opinion Counts!

AU Library Podcast: LibQUAL Survey

AU Library Podcast
Interested in learning more about the LibQUAL survey? Listen to our most recent podcast, a mini-episode from the LibQUAL survey team discussing the survey and our kick-off event. Listen here, or listen online:  The AU Library Podcast, Episode 2.1


Your opinion counts! 
Take the survey and enter for chance to win 1 of 31 available prizes. Scan the code, go online, and let your voice be heard.  Already working online?  Use the survey link @ http://bit.ly/AU-LIBQUAL19 for access.

AU Library Survey

LibQUAL Survey
Today Ashland University students, faculty, and staff will receive an email containing information about and a link to our library service quality - or LibQUAL - survey. As we plan for Ashland University Library’s future, it is important that we understand perceptions and expectations of our campus community.

Your opinion counts! 
Take the survey and enter for chance to win 1 of 31 available prizes. Scan the code, go online, and let your voice be heard.  Already working online?  Use the survey link @ http://bit.ly/AU-LIBQUAL19 for access.

Join Us!

 Your Opinion Counts!